A comprehensive study by the International Facility Management Association (IFMA) reveals that poorly drafted facilities management contracts drive 67% of all service delivery disputes with 78% of facilities management partnerships failing to meet performance expectations due to contractual ambiguities.
This certified program is designed to empower your expertise and proficiency in drafting, negotiating, and managing comprehensive facilities management contracts and service level agreements. Participants will develop advanced skills in structuring Facilities Management (FM) contracts across hard and soft services, defining clear scopes of work, performance metrics, KPIs, and service credits, and aligning SLAs with business and asset management objectives. This program will also explore critical contractual mechanisms such as risk transfer, liability allocation, indemnities, variation management, benchmarking, pricing models, and termination rights.
Through practical case studies and real-world contract scenarios, you will strengthen your ability to negotiate balanced agreements, manage vendor performance, address underperformance, and resolve disputes effectively. With special attention to performance measurement and accountability, this program will extensively cover service level agreement design, key performance indicators, penalty structures, and incentive mechanisms. By the end of the program, you will gain the contractual confidence needed to protect your organization’s interests, enhance service delivery, and build high-performing facilities management partnerships.
Upon successful completion, you will attain the Certification in Facilities Management Contracts and Service Level Agreements. This certification will significantly enhance your professional credentials and demonstrate your capability to structure robust FM contracts and negotiate commercially sound agreements. Globally recognized and demanded, this certification holds lifelong validity and will advance your career to senior Facilities Management roles across multinational organizations.
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This program will entitle you:
Download Brochure Pricing & Registration- Experience 2 days of instructor-led live training and gain in-depth insights into drafting, negotiating, and managing facilities management contracts and Service Level Agreements, including commercial principles, risk allocation, performance management, and governance practices.
- Attain the industry-recognized Certification in Facilities Management Contracts and Service Level Agreements. This credential will elevate your professional profile and demonstrate your expertise in structuring robust contracts, conducting effective negotiations, and governing facilities management service delivery with confidence.
- Develop comprehensive expertise in facilities management contracting and service level agreement governance by mastering contract structures, performance management frameworks and dispute prevention mechanisms across complex FM operating environments.
- For inquiries, chat with our Program Advisers at [email protected] or call us at
- Singapore and Asia Pacific: +65 6716 9980
- Australia and New Zealand: +61 3 9909 7310
- UK, Europe and Middle East: +44 (020) 335 57898
- Canada: +1 833 879 8820
- USA: +1 888 745 8875
Accreditations
This program is accredited by the Chartered Institute of Professional Certifications, which maintains the governing standards for all professionals who have completed this program.
The content of this program has been fully certified and accredited by CPD Certification Service as conforming to Continuing Professional Principles. CPD is the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides support, advice and recognized independent CPD accreditation compatible with global CPD principles.
What Can You Expect From This Live Program
According to global facilities management (FM) industry surveys, poorly drafted contracts and vague service level agreements (SLAs) are responsible for over 40% of performance disputes between clients and service providers—resulting in service breakdowns, cost overruns, damaged vendor relationships, and prolonged disputes that undermine operational efficiency and long-term value.
This certified program will provide you with the commercial, legal, and practical capabilities required to confidently draft, negotiate, and govern high-performing facilities management contracts and SLAs. Through this program, you will gain hands-on capability across core FM contracting disciplines, including contract models and delivery frameworks, outcome-based SLA design, performance standards, KPI frameworks, and reporting mechanisms. This program will emphasize practical interpretation of contract clauses, service scope management, and consistent application of performance frameworks across complex and multi-site FM environments, ensuring your contractual intent is translated into measurable operational outcomes.
Throughout the program, you will also gain expertise in procurement and tender processes, negotiation strategy, contract administration, variations and extensions of time, governance, and compliance oversight. Through real-world case studies, you will master dispute resolution techniques, escalation frameworks, and performance-based resolution methods—enabling you to proactively manage risk, protect value, and maintain control throughout the entire FM contract lifecycle.
Upon successful completion of the program, you will earn the Certification in Facilities Management Contracts and Service Level Agreements, a credential that will strengthen your professional standing and support your career progression into senior facilities management leadership roles. Additionally, this globally recognized certification will demonstrate your capability to structure robust contracts, lead effective negotiations, and govern facilities management service delivery across complex operational environments.
Key Skills You Will Gain
- Facilities Management Contract Structures
- FM Commercial Contracting Frameworks
- Contract Law Principles for FM
- Contractual Roles and Accountability Structures
- Contractual Risk Allocation Models
- Liability and Insurance Concepts
- Outcome-Based Service Level Agreements
- Service Scope Definition Frameworks
- Performance Standards and Service Metrics
- KPI Design and Measurement Models
- Performance Reporting and Dashboards
- Contract Pricing and Commercial Models
- Procurement and Tender Evaluation Frameworks
- Negotiation Strategy and Positioning
- Contract Administration Controls
- Variations and Change Management Frameworks
- Extensions of Time and Delay (EOT) Provisions
- Governance and Compliance Structures
- Performance Review and Assurance Processes
- Dispute Avoidance Mechanisms
- Escalation and Resolution Pathways
- Mediation and Arbitration Frameworks
- Risk Registers and Issue Management
- Multi-Site FM Contract Governance
- Outsourced Service Control Models
- Contract Lifecycle Management
- Documentation and Record-Keeping Standards
- Stakeholder Communication Protocols
- Audit and Review Readiness
- Contract Performance and Accountability Models
Your Faculty Director
Trenton is a highly experienced facilities management, asset management, and capital projects specialist with over 20 years of experience advising organizations across government, manufacturing, transport, aviation, utilities, and federal sectors on facilities management contract strategy, service level agreement (SLA) design, and contract governance. He has led the end-to-end development, procurement, negotiation, and administration of complex FM and asset management contracts.
Over the decades of FM experience, Trenton has advised clients across infrastructure, ports, aviation, utilities, and other asset-intensive industries on contract structuring, SLA governance, risk management, and performance improvement, and has led or overseen more than 40 major FM, asset management, and capital works contracts. A highly experienced trainer with over 1,000 hours of professional delivery, he is recognized for translating complex contracting principles into practical application, helping organizations strengthen governance and achieve sustained service excellence.
Drafting and Negotiating Facilities Management Contracts and Service Level Agreements Program Agenda
How You Will Benefit From This Program
- Master Facilities Management Contract Frameworks: Gain a comprehensive understanding of FM contract structures, commercial models, and legal principles, including roles and responsibilities of clients, and contractors across outsourced service environments.
- Strengthen Contract Drafting and Interpretation Capability: Develop confidence in drafting and interpreting FM contract clauses, defining service scope, allocating risk, and structuring obligations that minimise ambiguity and protect commercial and operational interests.
- Design Effective Service Level Agreements: Learn how to develop outcome-based SLAs with measurable service standards, clearly defined performance thresholds, and accountability mechanisms that support consistent service delivery.
- Apply KPI and Performance Management Frameworks: Explore how to design, measure, and report KPIs for FM services, including performance dashboards, review cycles, and corrective action processes that drive continuous improvement.
- Navigate Procurement and Contract Negotiation Processes: Examine procurement and tendering frameworks, evaluation criteria, and negotiation strategies required to select suitable service providers and achieve commercially sound contract outcomes.
- Manage Contract Administration and Change Control: Understand best practices for managing variations, extensions of time, service changes, and contract amendments while maintaining governance and value control.
- Prevent and Resolve Contractual Disputes: Learn practical dispute avoidance techniques, escalation pathways, mediation options, and resolution strategies to address performance issues before they become formal disputes.
- Prepare for Audits, Reviews, and Governance Oversight: Develop structured approaches to compliance reviews, performance audits, contract reporting, and stakeholder engagement throughout the contract lifecycle.
- Establish a Robust FM Contract Governance Framework: Build an integrated contract governance and performance management framework that reduces risk, enhances accountability, and supports sustainable FM service outcomes.
Certification in Facilities Management Contracts and Service Level Agreements
Upon successfully completing this program, you will be awarded the Certification in Facilities Management Contracts and Service Level Agreements, that can be used in your resume, CV and other professional credentials. This certification is industry-recognized with lifelong validity.
Globally recognised and in demand, this certification will enhance your professional profile and demonstrate your expertise in drafting, negotiating, and governing facilities management contracts and service level agreements. It validates your capability to design and implement robust contract governance, performance management, and risk control frameworks. This program is developed by Chartered Institute of Professional Certifications and the content of this program has been certified by CPD Certification Service as adhering to the highest standards of continuing professional principles.
Pricing & Registration
Australia and APAC
Dates: 19 - 20 May 2026
Venue: Online Executive Program (via Zoom)
Time: 11:00am - 6:30pm Australian Eastern Standard Time (AEST)
9:00am - 4:30pm Singapore Time (SGT)
| Early Bird Packages | Regular Pricing | ||
|---|---|---|---|
| By 18 Mar 2026 | By 29 Apr 2026 | After 29 Apr 2026 | |
| Australia Delegates | AUD 1,895 | AUD 2,195 | AUD 2,295 |
| Singapore Delegates | SGD 1,695 | SGD 1,995 | SGD 2,095 |
| Other APAC Countries Delegates | USD 1,295 | USD 1,495 | USD 1,595 |
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat (1 discount scheme applies) Note: GST is applicable to participants from Singapore registered companies
Register NowDownload Brochure
You can download our program brochure below. If you have any inquiries on this program, please contact our Program Advisor at [email protected] or call us at:
- Singapore and Asia Pacific: +65 6716 9980
- Australia and New Zealand: +61 3 9909 7310
- UK, Europe and Middle East: +44 (020) 335 57898
- Canada: +1 833 879 8820
- USA: +1 888 745 8875
Convincing Your Boss To Attend This Program
Securing approval from your boss to attend this program can be difficult if you don’t know what to say. So we’ve prepared a template for you! All you need to do is to download this template, copy and paste in email and send it to your boss!
Drafting and Negotiating Facilities Management Contracts and Service Level Agreements
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