Crisis communications have become a defining capability in today's highly manipulated information environment. False narratives, coordinated disinformation, deepfakes, and social media speculation can escalate into a global reputational crisis within hours. Organizations that respond to crises and false narratives with speed, clarity, and strategic intent are up to 65% more likely to preserve stakeholder trust and restore their reputational standing within twelve months than those without a structured framework. In an era where a single fabricated story can unravel decades of brand equity within hours, the ability to lead communications under pressure from disinformation is no longer optional; it is a core leadership competency.
This certified program is designed to deliver the comprehensive knowledge and essential skills required to lead crisis communications in an age of disinformation and fake news. Throughout the program, you will master critical disciplines including crisis preparedness, threat assessment, stakeholder mapping, rapid-response messaging, media relations, and spokesperson management. You will gain the practical tools to develop crisis communication plans, establish command structures, coordinate approval processes, and deliver clear, consistent messages across multiple channels under intense pressure.
The program also examines specialized strategies for detecting, assessing, and countering misinformation, disinformation, and coordinated influence campaigns. You will learn to respond to deepfakes, fabricated evidence, online rumors, impersonation attacks, social media manipulation, and hostile narratives without unintentionally amplifying them. It further covers social listening, narrative monitoring, fact-checking protocols, legal and regulatory considerations, employee communications, and collaboration with government agencies, technology platforms, and external stakeholders. You will also develop expertise in protecting organizational credibility, managing public sentiment, advising senior executives, and rebuilding trust following a crisis.
Upon completing the program and passing the chartered exam, you will attain the Certified Crisis Communications and Disinformation Manager (CRCD™) designation. This industry-recognized certification positions you as a highly sought-after crisis communications and reputation management professional, opening doors across global organizations. The CRCD™ designation demonstrates your proven ability to lead crisis communications and manage disinformation, strengthening resilience against today's rapidly evolving communication and information threats.
(Alexandra Tilley will be conducting the Europe sessions, Caroline Sapriel will be conducting the European Union sessions.)
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This program will entitle you:
Download Brochure Pricing & Registration- Experience 3 days of instructor-led live training and gain comprehensive expertise in crisis communications, disinformation management, stakeholder engagement, media relations, digital crisis response, cyber incident communications, behavioral psychology, and reputation recovery through practical frameworks and real-world simulations.
- By the end of the program, you will earn the Certified Crisis Communications and Disinformation Manager (CRCD™) designation, validating your capability to lead crisis communications, manage high-impact incidents, counter disinformation campaigns, and safeguard organizational reputation in an increasingly complex digital environment.
- Develop practical expertise in crisis planning, executive spokesperson preparation, social media crisis management, open-source intelligence (OSINT), and counter-narrative development to strengthen organizational resilience.
- For inquiries, chat with our Program Advisors at [email protected] or call us at
- Singapore and Asia Pacific: +65 6716 9980
- Australia and New Zealand: +61 3 9909 7310
- UK, Europe and Middle East: +44 (020) 335 57898
- Canada: +1 833 879 8820
- USA: +1 888 745 8875
Accreditations
This Certified Crisis Communications and Disinformation Manager (CRCD™) designation is a mark of excellence and professional distinction, recognizing leaders with advanced expertise in crisis communications, reputation management, and disinformation resilience. It is accredited by the Chartered Institute of Professional Certifications, which maintains the governing standards for all members. The CRCD™ charter is a trademarked designation available exclusively to professionals who complete and pass this program. The certification is governed and maintained by the Chartered Institute of Professional Certifications, with over 90,000 members worldwide, and is further endorsed by prominent associations and organizations around the globe.
The content of this program has been fully certified and accredited by the CPD as conforming to Continuing Professional Principles.
What Can You Expect From This Certified Program
In today's always-connected digital environment, a single false narrative can escalate into a full-blown reputational crisis within hours. The World Economic Forum ranks misinformation and disinformation among the world's most severe short-term global risks, and an estimated 50% of businesses have suffered deepfake-related attacks in recent years, with average losses approaching US$450,000 per incident. Beyond the financial toll, organizations face eroding stakeholder trust, intensifying regulatory scrutiny, disrupted operations, and lasting reputational damage, making effective crisis communication and disinformation management a mission-critical business capability.
This certified program will equip you with the expertise to lead strategic crisis communications and counter disinformation across today's complex information environment. You will gain a commanding understanding of crisis governance, communication planning, and escalation protocols, along with expertise in stakeholder engagement, media relations, executive spokesperson management, and crisis decision-making across the preparedness, response, and recovery lifecycle.
Furthermore, you will decode the evolving global disinformation landscape, coordinated influence campaigns, and behavioral psychology. You will gain sharp insight into narrative engineering, cognitive bias, artificial intelligence, synthetic media, and deepfakes to understand how information threats emerge and how powerful counter-narratives are built. The program also develops hands-on capability in media engagement, press conferences, digital and social media crisis management, and cyber incident communications during data breaches, ransomware attacks, operational disruptions, and other high-impact events.
Throughout the program, you will also learn to leverage open-source intelligence (OSINT), social listening, threat intelligence, and disinformation detection techniques to surface emerging risks early and fortify organizational resilience. Through immersive crisis simulations and real-world case studies, you will build the confidence to lead cross-functional crisis teams, make decisive calls under pressure, and establish lasting information resilience.
Upon completing the program and passing the Chartered exam, you will attain the Certified Crisis Communications and Disinformation Manager (CRCD™) designation, an industry-recognized credential that positions you as a highly sought-after crisis communications leader and demonstrates your expertise in protecting organizational reputation and steering strategic communications through today's increasingly complex information landscape.
Key Skills You Will Gain
- Crisis Governance Frameworks
- Crisis Communication Planning
- Stakeholder Mapping
- Executive Spokesperson Coaching
- Media Interview Management
- Press Conference Strategy
- Holding Statement Development
- Crisis Message Design
- Reputation Risk Management
- Behavioral Risk Analysis
- Cognitive Bias Assessment
- Narrative Engineering
- Counter-Disinformation Strategies
- Influence Campaign Detection
- Information Threat Analysis
- Open-Source Intelligence (OSINT)
- Social Listening Analytics
- Source Verification Techniques
- Digital Crisis Response
- Social Media Escalation
- Viral Content Monitoring
- Cyber Incident Communications
- Data Breach Communications
- Ransomware Response Communications
- AI & Deepfake Detection
- Crisis Intelligence Analysis
- Cross-Functional Coordination
- Crisis Simulation Management
- Reputation Recovery Planning
- Organizational Information Resilience
Your Faculty Director
Alexandra Tilley is a highly accomplished crisis communications strategist, media trainer, and communications consultant with over 20 years of international experience helping organizations navigate high-profile crises, safeguard reputation, and strengthen stakeholder trust. She has advised senior leaders across government, multinational corporations, charities, and cultural institutions, bringing frontline, in-the-room expertise to crisis communications, media relations, public affairs, and strategic communications.
Alexandra has played pivotal roles in some of the UK's most significant reputational crises, including advising the British Museum through its widely publicized artifact-theft crisis and leading crisis communications for the Fire Protection Association following the Grenfell Tower tragedy. She has delivered crisis communications, media training, and executive spokesperson coaching for organizations including British Airways, Tesco, the Royal Navy, Serco, Walker Morris LLP, and numerous UK government departments, while her consultancy portfolio spans renowned brands such as Coca-Cola, Nike, Nokia, Johnson & Johnson, and the British Red Cross.
A respected educator and executive coach, Alexandra has designed and delivered crisis communications programs for over two decades as a Course Director, Visiting Lecturer, and retained consultant. Renowned for having "been in the room" during real crises, she equips leaders with battle-tested strategies to manage complex incidents, counter misinformation, engage the media with confidence, and protect organizational reputation across today's rapidly evolving information landscape.
Caroline Sapriel is an internationally recognized crisis management and crisis communications expert, consultant, trainer, and executive coach with more than 25 years of experience advising organizations through complex, high-impact crises. As the Founder and Managing Partner of CS&A, she has advised senior executives across high-risk industries, including oil and gas, chemicals, aviation, shipping, pharmaceuticals, transportation, and consumer products. She has helped organizations strengthen crisis preparedness, improve executive decision-making, and protect stakeholder trust and corporate reputation during complex crises.
Caroline is a Fellow of the International Association of Business Communicators, the profession’s highest recognition, and winner of the IABC Gold Quill Award for The Ten Commandments of Crisis Management. She has authored one audiobook and two books on best-practice crisis management and major crisis cases spanning 30 years. Caroline also serves as Lecturer in Crisis Management and Communication for the Master of Safety Sciences at the University of Antwerp and the Master of Safety Engineering at KU Leuven, while consistently earning highly rated participant feedback for her dynamic, engaging, and practical training.
Certified Crisis Communications and Disinformation Manager (CRCD™) Program Agenda
Chartered Exam
At the end of the program, you will sit a Chartered exam of 50 multiple-choice questions. Upon passing, you will be accredited with the Certified Crisis Communications and Disinformation Manager (CRCD™) designation.
- 98% of students who take this exam pass successfully — nearly all professionals who complete our courses go on to earn their Certified Crisis Communications and Disinformation Manager (CRCD™) designation.
- The exam has 50 multiple choice questions and you need to answer 25 out of 50 questions correctly to pass the exam.
- You can re-take the exam online as many times as you want, with no additional charges for retaking of exams.
- The program cost already includes the exam fees, so there are no additional charges for taking the exam.
If you have challenges passing the exam, you can secure assistance from our team and faculty leader to help you pass the exam.
Certified Crisis Communications and Disinformation Manager (CRCD™) Designation
Upon completing the program and successfully passing the Chartered exam, you will be awarded the prestigious Certified Crisis Communications and Disinformation Manager (CRCD™) designation, which you can showcase across your resume, CV, and professional credentials. Developed by the esteemed Chartered Institute of Professional Certifications, a leading authority in professional certification, this industry-recognized, trademarked charter validates your expertise in leading crisis communications, reputation management, and disinformation response across complex organizational environments. It demonstrates your command of crisis governance, strategic stakeholder communications, media engagement, and reputation recovery, positioning you as a trusted leader in protecting organizational credibility, neutralizing information threats, and strengthening resilience through high-impact crises.
The program's content has been independently accredited and certified by the Continuing Professional Development (CPD) organization, guaranteeing adherence to rigorous standards of professional development.
Pricing & Registration
Europe
Dates: 19 Jan - 21 Jan 2027
Venue: Online Executive Program (via Zoom)
Time: 9:00am - 4:30pm Greenwich Mean Time (GMT)
10:00am - 5:30pm Central European Time (CET)
| Early Bird Packages | Regular Pricing | ||
|---|---|---|---|
| By 13 Nov 2026 | By 07 Jan 2027 | After 07 Jan 2027 | |
| EU Delegates | EUR 1,695 | EUR 1,895 | EUR 1,995 |
| Switzerland DelegatesNew Package | CHF 1,595 | CHF 1,795 | CHF 1,895 |
| UK Delegates | GBP 1,495 | GBP 1,695 | GBP 1,795 |
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat (1 discount scheme applies)
Register NowEU
Dates: 02 - 04 Mar 2027
Venue: Online Executive Program (via Zoom)
Time: 9:00am - 4:30pm Greenwich Mean Time (GMT)
10:00am - 5:30pm Central European Time (CET)
| Early Bird Packages | Regular Pricing | ||
|---|---|---|---|
| By 25 Dec 2026 | By 05 Feb 2027 | After 05 Feb 2027 | |
| EU Delegates | EUR 1,695 | EUR 1,895 | EUR 1,995 |
| Switzerland Delegates | CHF 1,595 | CHF 1,795 | CHF 1,895 |
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat (1 discount scheme applies)
Register NowDownload Brochure
You can download our program brochure below. If you have any inquiries on this program, please contact our Program Advisor at [email protected] or call us at:
- Singapore and Asia Pacific: +65 6716 9980
- Australia and New Zealand: +61 3 9909 7310
- UK, Europe and Middle East: +44 (020) 335 57898
- Canada: +1 833 879 8820
- USA: +1 888 745 8875
Convincing Your Boss To Attend This Program
Securing approval from your boss to attend this program can be difficult if you don’t know what to say. So we’ve prepared a template for you! All you need to do is to download this template, copy and paste in email and send it to your boss!
Certified Crisis Communications and Disinformation Manager (CRCD™)
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